Front Desk Agent/ Guest Services Associate - Kiwanda Hospitality Group - Pacific City

Lodging · Pacific City, Oregon
Department Lodging
Employment Type Full Time or Part Time
Minimum Experience Entry-level
Compensation $16.00

The Front Desk Agent/ Guest Services Associate is our guests main point of contact during their stay. You will be the first smiling face to welcome guests for our 4 local lodging properties - The Inn at Cape Kiwanda, Headlands Coastal Lodge and Spa, Hart's Camp Airstream Hotel and RV Park, and Open Nest Vacation Rentals. They cater to adventure-seekers and the active Pacific NW lifestyle.  Each of our brands is unique in style and features. Get to know your guests by interacting with them face to face every day, anticipate their needs based on your interactions and work with your team mates and varying departments to make their stay unique and memorable. Personalize the guest's stay by making recommendations for their meals, activities, and more. You will take great pride in knowing that the properties you will be associated with are of high quality and our guests are truly cared for by every member of our teams, managers, and owners. The guest's extreme satisfaction shines through when reading our guest reviews which are consistently positive across all brands. 


Your day would be comprised of greeting guests as they arrive and depart. Working with a variety of departments within our organization such as housekeeping and maintenance. Communicate guest needs and ensure that the details of their stay are just as we promised. Answer phone calls and reply to emails for reservation inquiries and service needs. Deliver special amenities to guests as requested. Strong communication skills and being technology inclined is preferred for this position. Your work environment will be mostly standing at the welcome desk in either the Inn at Cape Kiwanda or Headlands Coastal Lodge & Spa while using a variety of Microsoft based programs that help support our businesses. 


We hope you will join our family of companies! 


Who we are and what we stand for: 

We stand for and value a strong sense of community and support one another’s interests.  We are a creative and knowledgeable team, focused on building outside of the box rather than staying in bounds.  We work hard and play hard resulting in a rhythm that keeps us in sync and always at our best.  We are committed to delivering extraordinary coastal experiences.  We work as one team with shared core values and a love for this beautiful place we call home.


You will know you are successful when:

  1. Co-workers depend on you to lead the way in completing the daily tasks and proactively communicating guest requests and the information that will ensure seamless service.
  2. Guests know you by name and seek your assistance.
  3. Guests know of all the amenities, services, and opportunities that are available to them during their stay.
  4. Guests are delighted with their stay and all their expectations are met and more.
  5. Guests share their great experiences in the guest survey and mention you by name.
  6. Guest engagement goals are met.
  7. You know the season's packages and offerings and can share them with our guests


Your daily tasks and responsibilities: 

Our Front Desk Agent/ Guest Services Associate works collaboratively across the lodging departments to develop and deliver creative and personalized extraordinary experiences for our guests.


  1. Connect with our guests to proactively determine their needs and offer services and amenities that will make their experience special.
  2. Ensure the details of guest requests are delivered as requested and promised.
  3. Work as a team to prioritize and complete the daily operations needs and tasks; guest check-in/out, reconcile charges, deliver guest amenities, answer guest calls.
  4. Utilize various software to make reservations, communicate between departments and submit work orders to ensure that guest needs are delivered.
  5. Know the special features, amenities, and services of the lodge and Pacific City area.
  6. Deliver the brand promise in all interactions with our team and guests.
  7. Understand our occupancy and revenue goals and your tools for helping us reach them. 
  8. Work as a team. Recognize when a team member may need support and lend a hand.


Benefits:

  • Full-time benefits include; Paid time off, medical, dental, vision, and life insurance benefits. 401K, daily family meal, and other employee perks. 
  • Part-time benefits include Paid time off, daily family meals and other employee perks. 
  • On the job training  
  • Company discounts (restaurants, storage, lodging, spa) 
  • Daily free meal (aka family meal) 

Thank You

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  • Location
    Pacific City, Oregon
  • Department
    Lodging
  • Employment Type
    Full Time or Part Time
  • Minimum Experience
    Entry-level
  • Compensation
    $16.00