Headlands Coastal Lodge and Spa is a luxury retreat catering to adventure-seekers and the active Pacific NW lifestyle. Our carefully appointed 33 room hotel offers a breathtaking view of the ocean, Haystack Rock, and Cape Kiwanda.
Share your sense of adventure, your passion for the outdoors, your love for the Oregon Coast and your outstanding hospitality skills with our guests at Headlands Coastal Lodge and Spa. You will be responsible for providing guests with unforgettable experiences that deliver our brand promise. Your role will vary with the seasonal needs of our business with a greater focus on guest outings and requests in the summer season and a supporting front desk role in the winter season.
You will maintain a current knowledge of the region and local events. You will be responsible for collaborating with your co-workers to create new outings, activities and specialty events. You will lead outings in all conditions while sharing pertinent and insightful details about the flora, fauna, and local history. You will assist guests with planning adventures, respond to emails, and coordinate activities and special events for guests
Welcome Desk Operations. You will be responsible for maintaining knowledge of Welcome Desk procedures including operation of basic computer systems. You will be aware of current occupancy, groups, special occasions, and have the ability to seamlessly transition between Adventure and the Welcome Desk to ensure we deliver extraordinary guest experiences.
Customer Service. The needs of our guests are our priorities each and every day. You will proactively seek out opportunities to interact with guests, and suggest relevant activities and adventures. You will maintain knowledge of arriving and in house guests who are celebrating special occasions and seek opportunities to recognize them.
Collaboration and Teamwork. You will work collaboratively with your co-workers in various departments to achieve a high standard for customer service and to ensure that every guest interaction delivers “hospitality Oregon style”. You will anticipate opportunities to assist co-workers. You will demonstrate the ability to communicate verbally and in written form with your co-workers.
Physical Demands and Environment. Sit and stand long periods of time. Hike up to four miles on various terrain. Lift and carry up to 50lbs. Position works outdoors in various weather conditions and temperatures.
Benefits. Paid time off, medical, dental, and vision benefits, 401K retirement savings plan
Explore our hotel at https://headlandslodge.com/
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