Reservation Specialist

Headlands Coastal Lodge & Spa – Pacific City, Oregon
Department Headlands Coastal Lodge & Spa
Employment Type Full-Time
Minimum Experience Entry-level
Compensation Starting at $16.00

The Reservation Specialist is a key position on our sales and guest services team. This position is critical in capturing and maximizing lodging and outlet revenues. You achieve this by answering question and providing correct information to our guests, and supporting our sales team where needed. The Reservation Specialist ascertains the needs of potential guests and matches those needs with the guest rooms, packages and experiences that we offer.

About us:

Headlands Coastal Lodge and Spa is a 33 room luxury retreat on Cape Kiwanda catering to adventure-seekers and the active Pacific NW lifestyle. We embrace a service culture that supports guests and team members in a gracious and authentic way.

What you will do:

  • Answer incoming phone reservation or information inquiries
  • Proactively following up leads
  • Outreach to arriving guests for planning assistance
  • Leverage strong business writing skills to respond to e-mails, texts, and other guest correspondence

What Is Important:

  • That you set the tone for future interactions and experiences prospective guests; you are often the first point of contact and the ‘voice’ of our company
  • That you are a clear communicator and possess warm, professional written and verbal skills
  • You are able to work a flexible schedule: days, nights, weekends and some holidays
  • You are competent with basic computer software and operating systems

Who are you:

  • You are skilled at negotiating and selling
  • A clear communicator with a pleasant phone voice
  • A creative thinker and quick on your feet
  • Driven & results oriented
  • Passionate about providing great customer service

Your Benefits: Paid time off, medical benefits, 401K, AND you get to work in Pacific City!

Explore Headlands Coastal Lodge and Spa at https://headlandslodge.com/

And our other properties at

www.innatcapekiwanda.com/

pelicanbrewing.com

stimuluscoffee.com/

Thank You
Your application was submitted successfully.
Apply for this Job
  • Location
    Pacific City, Oregon
  • Department
    Headlands Coastal Lodge & Spa
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level
  • Compensation
    Starting at $16.00
  • Powered by